This Privacy Policy explains how zitbaj collects, uses, stores, shares, and protects your personal information when you use the zitbaj platform. We are committed to handling your data with transparency, care, and full respect for your privacy rights.
Six core commitments that define how zitbaj handles your personal data.
All data transmitted between your device and zitbaj servers is protected using industry-standard 256-bit SSL encryption. Your personal details, payment information, and account credentials are secured at every step of every session.
zitbaj does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to operate your account, process payments, and improve the platform experience for you.
We only collect personal data that is strictly necessary to provide the services you use. No excessive data collection takes place. Every category of data we hold is tied to a specific, documented purpose described in this Privacy Policy.
This Privacy Policy clearly lists every category of data we collect, every purpose for which it is used, and every type of third party with whom it may be shared. There are no hidden data practices at zitbaj.
You have the right to access, correct, and request deletion of your personal data at any time. Requests are handled by the zitbaj support team and are processed within a reasonable timeframe following identity verification.
Personal data is retained only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. Data that is no longer required is securely deleted or anonymised.
Important Notice: By registering an account or using any service on zitbaj.com, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the zitbaj platform.
This Privacy Policy ("Policy") sets out the basis on which zitbaj ("the Platform", "we", "us", "our") collects, processes, stores, and shares personal data relating to individuals ("you", "your", "the Player") who register for and use the services available at zitbaj.com, including online casino gaming, sports betting, cricket betting, live dealer tables, slot games, payment services, and customer support functions.
zitbaj takes the privacy and security of your personal data seriously. We are committed to ensuring that your information is handled responsibly, stored securely, and never used in ways that you have not been informed about or consented to. This Policy is designed to give you a clear, complete, and transparent picture of our data practices.
This Policy should be read alongside the zitbaj Terms & Conditions and the zitbaj Responsible Gaming Policy, both of which are published on this website. Together, these documents govern your relationship with the zitbaj platform. In the event of any inconsistency between this Policy and the Terms & Conditions on a data-related matter, this Policy shall prevail.
zitbaj acts as the data controller in respect of all personal data collected through the zitbaj.com platform. As data controller, zitbaj is responsible for determining the purposes for which personal data is collected and the means by which it is processed.
If you have any questions, concerns, or requests relating to your personal data, you may contact the zitbaj data protection team at any time using the contact details set out in Section 15 of this Policy. All data-related enquiries are handled with confidentiality and responded to within a reasonable period following receipt and identity verification.
zitbaj collects the following categories of personal data from players. The collection of each category is tied to a specific operational purpose and is limited to what is genuinely necessary to provide the relevant service.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID number, passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, residential address | Account communication, OTP delivery, support responses |
| Financial Data | bKash/Nagad/Rocket account numbers, transaction IDs, deposit and withdrawal amounts | Payment processing, fraud prevention, financial reconciliation |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Platform security, fraud detection, service optimisation |
| Usage Data | Games played, bets placed, session duration, pages visited, feature interactions | Responsible gaming monitoring, platform improvement, personalisation |
| Communications Data | Support chat logs, email correspondence, complaint records | Customer support, dispute resolution, quality assurance |
| Verification Documents | Scanned copies of National ID, utility bills, payment method screenshots | KYC compliance, identity confirmation, source-of-funds checks |
Note: zitbaj does not collect sensitive data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health data, except where health information is voluntarily disclosed by a player in the context of a responsible gaming self-exclusion or problem gambling support request.
The majority of personal data held by zitbaj is provided directly by you during the course of using the Platform. This includes data you submit when:
When you access and use the zitbaj platform, certain technical and usage data is collected automatically. This includes your IP address, device identifiers, browser details, session timestamps, and records of games played and bets placed. This data is collected via server logs, session tracking systems, and first-party cookies.
When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment provider may share transaction confirmation data with zitbaj. This is limited to the information required to match and verify the payment on our end and does not include your full payment credentials.
For the purposes of KYC compliance, zitbaj may use trusted third-party identity verification services to validate the documents you submit. These services may return a verification status (verified, pending, or failed) along with any discrepancy flags identified during document checking.
zitbaj uses your personal data for the following clearly defined purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent.
zitbaj processes your personal data on the following legal bases, depending on the specific activity involved:
zitbaj does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is shared only in the following limited and controlled circumstances:
Personal and transactional data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to the extent required to process your deposit and withdrawal requests. Each provider is bound by its own privacy and data protection obligations.
KYC and identity verification data, including the documents you submit, may be shared with trusted third-party verification service providers for the purpose of completing the verification process. These providers are contractually prohibited from using your data for any purpose other than delivering the verification service to zitbaj.
When you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, certain session and game-result data is transmitted to those providers' systems in order to operate the game. This data is limited to what is technically necessary and is governed by the relevant provider's own data agreements with zitbaj.
zitbaj may disclose your personal data to regulatory bodies, financial intelligence units, law enforcement agencies, or courts where it is legally required to do so. Such disclosures are made only in response to lawful formal requests and to the minimum extent necessary to satisfy the legal obligation.
Personal data may be shared with zitbaj's legal advisers, auditors, or accountants where strictly necessary for the provision of professional services, subject to binding confidentiality obligations.
Our Commitment: In every case where your data is shared with a third party, zitbaj takes steps to ensure that appropriate contractual, technical, and organisational safeguards are in place to protect your personal information.
Cookies are small text files placed on your device by the zitbaj website when you visit. They allow the Platform to recognise your device, remember your session preferences, and collect usage information. zitbaj uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the zitbaj platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to function correctly.
zitbaj retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable legal obligations. The following general retention periods apply:
When personal data is no longer required, zitbaj takes appropriate steps to securely delete, destroy, or permanently anonymise it so that it can no longer be linked to an identifiable individual.
zitbaj implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Your Role in Security: While zitbaj maintains robust security systems, you also play an important role in protecting your account. Keep your password confidential, never share OTP codes with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.
You have the following rights in relation to the personal data that zitbaj holds about you. To exercise any of these rights, please contact us using the details in Section 15. We will respond within a reasonable timeframe following identity verification.
The zitbaj platform is strictly intended for individuals who are 18 years of age or older. zitbaj does not knowingly collect, process, or store personal data belonging to individuals under the age of 18. Age verification is conducted as part of the KYC process for all registered accounts.
If zitbaj becomes aware that personal data belonging to a minor has been collected, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered an account on the zitbaj platform, please contact us immediately at [email protected] so that the matter can be addressed without delay.
zitbaj primarily processes and stores your personal data within secure server infrastructure. In certain operational contexts — for example, where a game technology provider's servers are located outside Bangladesh — your data may be transferred to and processed in countries other than Bangladesh.
Where such international transfers take place, zitbaj takes steps to ensure that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses with the relevant third-party processors. By using the zitbaj platform, you acknowledge that your data may be transferred in this manner subject to the safeguards described in this Policy.
zitbaj reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. Where a material change is made to this Policy, we will notify active players via email or by displaying a prominent notice on the Platform prior to the change taking effect.
The "Last Updated" date at the top of this Policy will be revised each time an amendment is made. Your continued use of the zitbaj platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that zitbaj holds about you, please contact the zitbaj data protection team using the details below. All enquiries are treated with strict confidentiality.
Please include your registered account username and a clear description of your privacy-related query or request in all correspondence. Identity verification will be required before we are able to provide access to, amend, or delete any personal data held on your account.
Now that you know how we protect your data, dive into the full zitbaj experience. Cricket, slots, live casino — all waiting for you. 18+ only. Play responsibly.
zitbaj is built on a foundation of trust. We use 256-bit SSL encryption, strict access controls, and clearly defined data retention practices to ensure that your personal information is handled with the highest level of care at every point of your journey on the platform.