These Terms & Conditions govern your use of the zitbaj platform, including all betting, gaming, account, and payment services available at zitbaj.com. Please read them carefully before registering or placing any bet.
A quick reference to the most important rules that apply to all zitbaj accounts.
zitbaj is strictly available to individuals aged 18 years or older. Age verification is required at registration. Accounts found to belong to under-18 individuals will be immediately closed and any funds returned less any bonuses paid.
Each individual may hold only one registered zitbaj account. Duplicate accounts are prohibited and will result in the closure of all associated accounts and forfeiture of any balances accrued through the duplicate registration.
All bonuses and promotions are subject to wagering requirements before withdrawal. Specific rollover multiples and eligible games are stated in each individual offer's terms. Attempting to withdraw bonus funds before meeting requirements will result in forfeiture of the bonus.
zitbaj processes deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, and Upay. Withdrawal requests are processed promptly, typically completing in approximately ten minutes once verification is complete.
Players are solely responsible for maintaining the confidentiality of their login credentials. zitbaj will not be liable for losses arising from unauthorised access to an account where the player has shared, disclosed, or failed to adequately protect their password or OTP codes.
zitbaj provides deposit limits, session time reminders, cooling-off periods, and self-exclusion tools on every account. Players who wish to restrict their own access may do so at any time via account settings or by contacting support at [email protected].
Important Notice: By registering an account, logging in, or using any service on zitbaj.com, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety. If you do not agree to any part of these Terms, you must not use the zitbaj platform.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and zitbaj ("the Platform", "we", "us", "our") governing your access to and use of the website located at zitbaj.com and all associated services, including but not limited to online casino gaming, sports betting, cricket betting, live dealer tables, slot games, and payment processing services.
By completing the registration process and creating a zitbaj account, or by continuing to use the Platform if you held an account prior to the publication of these Terms, you irrevocably agree to be bound by these Terms. Your continued use of the Platform following any amendment to these Terms constitutes your acceptance of the amended Terms.
These Terms should be read in conjunction with the zitbaj Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into these Terms and form part of the overall agreement between you and zitbaj.
Access to and use of the zitbaj platform is strictly restricted to individuals who are at least 18 years of age. By registering an account, you warrant and represent that you are 18 years of age or older. zitbaj reserves the right to request documentary evidence of age at any time. Where age verification cannot be completed satisfactorily, the account will be suspended pending resolution.
⚠️ Underage Gambling: If you are under 18 years of age, you are strictly prohibited from registering, using, or attempting to use the zitbaj platform in any capacity. Underage gambling is illegal and harmful. If you are a parent or guardian who believes a minor has accessed this platform, contact [email protected] immediately.
zitbaj is operated for and targeted at players residing in Bangladesh. You are responsible for ensuring that your use of the Platform is lawful in your jurisdiction. zitbaj makes no representation that its services are appropriate or available in jurisdictions outside Bangladesh.
You must have full legal capacity to enter into binding contracts under the laws applicable to you. Individuals acting under a court-ordered restriction on their legal capacity may not register or use the Platform.
Any individual who has previously been self-excluded from zitbaj, either voluntarily or by administrative decision, is not eligible to register a new account during the period of exclusion. Attempting to circumvent a self-exclusion is a material breach of these Terms.
Each individual player is permitted to hold only one registered zitbaj account. The creation of multiple accounts by the same individual — whether under the same identity or using different names, email addresses, phone numbers, or payment methods — is strictly prohibited. Where duplicate accounts are detected, zitbaj reserves the right to close all associated accounts and forfeit any balances that were accumulated through or in connection with the duplicate accounts.
You must provide accurate, complete, and truthful information during the registration process and at all times thereafter. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. zitbaj is entitled to verify all registration information against official documents at any time.
You are solely responsible for maintaining the confidentiality of your username, password, and any one-time passwords (OTPs) associated with your account. You must not share your login credentials with any third party. zitbaj will not be liable for any loss or damage arising from your failure to protect your account credentials.
If you suspect that your account has been accessed by an unauthorised party, you must notify zitbaj immediately by contacting [email protected]. zitbaj may temporarily suspend your account while an investigation is carried out.
zitbaj operates a Know Your Customer (KYC) verification process. You may be required to submit one or more of the following documents before withdrawals are processed or at any point during your use of the Platform:
Failure to complete KYC verification within a reasonable timeframe following a request will result in the suspension of withdrawal privileges until verification is complete.
zitbaj accepts deposits and processes withdrawals in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The availability of specific payment methods may vary and is subject to change without prior notice.
The minimum deposit amount is ৳500. Specific minimum and maximum withdrawal amounts are displayed within your account's wallet section at the time of requesting a withdrawal. These limits may differ depending on the payment method selected.
Deposits made via bKash, Nagad, Rocket, and Upay are credited to your zitbaj account in real time following confirmation from the payment provider. zitbaj is not responsible for delays caused by the third-party payment provider's systems, network congestion, or scheduled maintenance windows.
Withdrawal requests are typically processed within approximately ten minutes of approval, subject to completed KYC verification. zitbaj reserves the right to delay withdrawal processing pending verification of identity, source of funds, or for responsible gaming assessment purposes. Withdrawals will only be processed to a payment method that is registered in the same name as the zitbaj account.
All transactions on the zitbaj platform are conducted in Bangladeshi Taka (BDT). Any currency conversion costs incurred through a player's bank or payment provider are the sole responsibility of the player.
An account that has had no login activity for a continuous period of twelve (12) months is classified as dormant. A monthly administration fee of ৳200 may be deducted from the dormant account balance to cover maintenance costs. This fee will not reduce the account balance below zero. Players will be notified by email prior to the dormant classification being applied.
All bonuses, free bets, free spins, cashback offers, and other promotional incentives offered by zitbaj are subject to the specific terms attached to each individual promotion in addition to these general Terms. In the event of any conflict between the specific promotion terms and these Terms, the specific promotion terms shall prevail in respect of that promotion.
Unless otherwise stated in the specific promotion terms, all bonus funds are subject to a wagering requirement before they can be converted to withdrawable cash. The applicable wagering multiplier, eligible games, minimum odds, and time limits will be clearly stated in the promotion's terms. Bets placed on certain game types (for example, certain table games or low-volatility slots) may contribute at a reduced rate toward wagering requirements.
Example: If you receive a ৳1,000 bonus with a 30x wagering requirement, you must place bets totalling ৳30,000 in eligible games before the bonus balance becomes withdrawable. The specific contributing games and bet sizes are stated per offer.
zitbaj reserves the right to withhold, void, or reclaim any bonus where there is evidence of bonus abuse. Bonus abuse includes but is not limited to: registering multiple accounts to claim the same offer, using matched betting strategies to eliminate risk, exploiting errors or loopholes in bonus systems, or any coordinated activity with other players to gain an unfair advantage from promotional offers.
Bonus funds and free spins that are not used within the stated validity period will expire automatically. Expired bonuses cannot be reinstated. The expiry date and time are stated in the specific promotion terms and displayed within your account's bonus section.
The zitbaj welcome bonus is available to new players making their first qualifying deposit only. Players who have previously held a zitbaj account under any name or identity are not eligible for the welcome bonus. zitbaj reserves the right to verify eligibility and to reclaim welcome bonus funds where eligibility requirements are found to have not been met.
zitbaj reserves the right to refuse, limit, or void any bet or wager at its sole discretion, without being required to provide a reason. A bet is not accepted until confirmed by the Platform and a bet reference number has been issued to the player.
In the event that a bet is accepted at odds or stakes that are the result of a manifest error (a "palpable error"), including but not limited to a pricing error, data feed failure, or system malfunction, zitbaj reserves the right to void such bets and refund the stake. Settlement of bets at erroneous odds does not constitute an entitlement to winnings based on those odds.
Cricket betting — including BPL, T20 World Cup, IPL, and Bangladesh Tigers international matches — and all other sports markets are subject to the specific sport rules applicable to each market type. These rules govern settlement procedures in the event of match abandonment, postponement, player withdrawal, result revision, and other eventualities. Full sport-specific rules are available within the sports betting section of the Platform.
Bets placed on live in-play markets are accepted in real time and are subject to the odds displayed at the moment of bet submission. In-play odds are subject to rapid fluctuation. zitbaj operates a short delay between bet submission and acceptance to allow for odds updates. Bets submitted during this delay may be rejected or offered at revised odds, which the player may accept or decline.
All casino game outcomes are determined by certified Random Number Generator (RNG) systems or by live human dealers operating under the oversight of the respective game providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and others). The results of all games are final once settled.
In the event of a disconnection during a casino game or live betting event, zitbaj will make reasonable efforts to settle the bet or game round based on the state of play at the time of disconnection. zitbaj is not responsible for losses arising from internet connectivity issues on the player's side.
zitbaj is committed to promoting responsible gambling and protecting players from the potential harms associated with excessive gambling. The following tools are available to all registered players at no charge via account settings:
Players who feel that their gambling is becoming a problem are encouraged to contact the zitbaj support team at [email protected] for confidential assistance. The support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).
Remember: Gambling should always be a form of entertainment. Never gamble with money you cannot afford to lose. If gambling is negatively affecting your daily life, your relationships, or your financial wellbeing, please seek help immediately.
The following conduct is strictly prohibited on the zitbaj platform. A breach of any of the following may result in immediate account suspension, forfeiture of funds, and a permanent ban from the Platform:
All content on the zitbaj platform, including but not limited to the brand name "zitbaj", the logo, website design, graphics, text, software, game interfaces, and all other materials, is the intellectual property of zitbaj or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. You may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any content on the Platform without the prior written consent of zitbaj.
To the fullest extent permitted by applicable law, zitbaj shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, arising out of or in connection with your use of or inability to use the Platform.
The zitbaj platform is provided on an "as is" and "as available" basis. While zitbaj takes all reasonable measures to maintain service availability, it does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. Scheduled and unscheduled maintenance windows may result in temporary service unavailability.
In all cases, zitbaj's maximum aggregate liability to you in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your zitbaj account in the twelve (12) months preceding the event giving rise to the claim.
zitbaj reserves the right to suspend or terminate any player account at any time and without prior notice where it has reasonable grounds to believe that:
You may request the closure of your zitbaj account at any time by contacting [email protected]. Before the account is closed, any pending withdrawal requests will be processed in the normal course. Bonus funds that have not met the applicable wagering requirements will be forfeited upon account closure.
Upon closure of your account for any reason, your licence to use the Platform is immediately revoked. You must not attempt to re-register or access the Platform after your account has been permanently closed. zitbaj will retain your personal data in accordance with its Privacy Policy and applicable data retention obligations.
zitbaj collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
zitbaj uses industry-standard 256-bit SSL encryption to protect data transmitted between your device and its servers. However, no method of electronic transmission or storage is completely secure, and zitbaj cannot guarantee absolute data security.
zitbaj reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, zitbaj will provide reasonable notice to active players via email or by displaying a prominent notice on the Platform. The amended Terms will take effect from the stated effective date.
Your continued use of the Platform after the effective date of any amended Terms constitutes your acceptance of those amended Terms. If you do not agree to the amended Terms, you must stop using the Platform and may request account closure in accordance with Section 11.2.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. zitbaj operates a fair and transparent dispute resolution process. In the event of a dispute regarding a bet settlement, game outcome, bonus, or account decision, the player should first contact the support team at [email protected] with full details of the dispute.
zitbaj will acknowledge dispute submissions within 48 hours and aims to resolve all disputes within fourteen (14) calendar days. zitbaj's decision on any dispute, following the internal review process, shall be final.
If you have any questions about these Terms & Conditions, require clarification on any provision, or need to raise a dispute or complaint, please contact the zitbaj support team using the details below:
Please include your registered account username and a clear description of your query or complaint in all correspondence to allow the support team to assist you as efficiently as possible.
If you have any questions about our Terms or are ready to explore the full zitbaj platform, the links below will take you straight there. 18+ only. Gamble responsibly.
zitbaj is strictly an 18+ platform. Gambling is entertainment — never treat it as a source of income. If gambling is affecting your finances, relationships, or mental health, use the responsible gaming tools in your account or contact our support team at [email protected] any time.