At zitbaj, responsible gaming is not an afterthought — it is built into the core of everything we do. We want every Bangladeshi player on our platform to enjoy a safe, controlled, and genuinely fun experience. This page gives you the knowledge and tools to make sure that happens.
Six pillars that define how zitbaj keeps responsible gaming at the centre of the platform.
Remember: Gambling at zitbaj should always be a form of entertainment — not a way to earn income or escape personal difficulties. If it stops being fun, please use the tools below or reach out to our support team at any time.
zitbaj operates an absolute minimum age policy of 18 years. No player under the age of 18 is permitted to register, deposit, or play on the platform under any circumstances. Age verification is conducted as part of our KYC process, and accounts found to belong to minors are closed immediately with all funds returned to the payment source.
You can set a daily, weekly, or monthly deposit cap on your account at any time through your account settings. Once a limit is active, zitbaj will automatically decline any deposit attempt that would breach it. Limit increases take effect after a 24-hour cooling period; decreases take effect immediately to protect you right away.
Extended play sessions can blur your sense of time. zitbaj's session reminder tool sends you a clear notification after you have been playing for a pre-set duration — 30 minutes, 1 hour, 2 hours, or a custom interval you define. You remain in full control: you can end the session, extend it, or set a hard session limit that closes your game automatically.
If you feel you need a short break from gaming, you can request a cooling-off period of 24 hours, 3 days, 7 days, or 30 days. During a cooling-off period your account remains open but all deposits and gameplay are blocked. The period begins immediately upon request and cannot be shortened once activated, giving you a genuine, enforced break.
For players who feel they need a longer or permanent break, zitbaj offers a formal self-exclusion programme. You may exclude yourself for 6 months, 1 year, 3 years, or permanently. During self-exclusion your account is suspended, marketing communications are stopped, and re-registration is blocked for the duration. To request self-exclusion, contact our support team directly at any time — no questions, no delays.
Beyond deposit caps, zitbaj allows you to set maximum loss limits per session or per day. When your losses reach the threshold you set, your gaming session is ended automatically. Reality-check pop-ups — showing your net win/loss position, time played, and amounts deposited — can be enabled to appear at regular intervals throughout your session.
Problem gambling can develop gradually. Recognising the early signs is the first and most important step toward getting your gaming back under control.
Placing larger or more frequent bets to try to win back money you have already lost is one of the most common early indicators of problem gambling behaviour.
Consistently playing for much longer than you intended — especially late into the night or during working hours — suggests that gambling may be taking a disproportionate role in your daily life.
Feeling the need to conceal how much time or money you spend on gambling from family members, friends, or colleagues is a significant warning sign that should not be ignored.
Using gaming sessions to cope with stress, anxiety, loneliness, depression, or other personal difficulties — rather than for entertainment — indicates an unhealthy relationship with gambling.
Borrowing money, taking loans, or using funds set aside for essential living expenses — rent, food, bills, education — to finance gambling sessions is a serious warning sign requiring immediate action.
Repeated unsuccessful attempts to cut down or stop gambling despite a genuine desire to do so is a defining characteristic of gambling disorder and warrants professional support.
If you recognise two or more of the above warning signs in your own behaviour, we strongly encourage you to activate a cooling-off period or self-exclusion immediately and to contact the zitbaj support team. Help is available 24 hours a day, every day of the year. You are not alone.
Answer these questions honestly. If you answer "yes" to three or more, we recommend speaking with a support specialist or activating a break on your account.
Have you ever spent more money on gambling than you originally planned for that session?
Have you ever stayed up late or skipped responsibilities because you wanted to keep playing?
Have you felt irritable, restless, or anxious when you were unable to access your gaming account?
Have you ever tried to win back losses by making increasingly larger bets than you normally would?
Have you hidden the amount of time or money you spend on gambling from someone close to you?
Has gambling ever had a negative effect on your personal relationships, finances, work, or studies?
This self-assessment is confidential and for your personal reflection only. If your answers concern you, please reach out to our support team at [email protected]. There is no judgment — only assistance.
All responsible gaming tools on zitbaj are free to use, available instantly, and require no complicated process. Here is how to get started.
Log in to your zitbaj account and navigate to Account > Responsible Gaming. From there you can set or modify deposit limits, loss limits, session time reminders, and cooling-off periods directly. Changes that reduce your limits take effect immediately. Increases are subject to a 24-hour review period.
If you prefer to speak to a person, our support team is available 24/7 via live chat or email at [email protected]. Any responsible gaming request made through support — including self-exclusion — is treated as the highest priority and processed the same day.
Cooling-off periods and self-exclusion periods must run their full course before any reactivation can be considered. Permanent self-exclusion cannot be reversed. For temporary exclusions, reactivation requests are subject to a mandatory 7-day reflection period from the end date of the exclusion.
Go to Account > Responsible Gaming > Deposit Limits. Choose daily, weekly, or monthly cap. Enter your desired limit in BDT and confirm. The limit activates immediately for reductions.
Under Responsible Gaming, select Loss Limits. Define the maximum amount in BDT you are comfortable losing in a single session or per day. When reached, your session ends automatically.
Select Session Timer under Responsible Gaming. Set your preferred reminder interval. A notification will appear on screen when your chosen time has elapsed, prompting you to review your session.
Select Cooling-Off under Responsible Gaming and choose 24 hours, 3 days, 7 days, or 30 days. The block starts immediately. You may also request this via live chat or email support.
Contact our support team directly at [email protected] or via live chat. State your exclusion period preference. Our team will process the request immediately, suspending your account and stopping all marketing.
zitbaj takes the protection of minors extremely seriously. If you share a device with younger family members, please take steps to prevent unauthorised access to your account.
Never share your zitbaj username or password with anyone, including family members. Use a strong, unique password and enable any additional authentication options available on your account.
Always log out of your zitbaj account when you have finished playing, especially on shared devices. Do not save your password in a shared browser or device keychain.
If children use the same device or have access to the family internet connection, consider enabling parental control software or content filtering tools to block access to gambling websites at the network level.
If you believe a minor has accessed the zitbaj platform using your account or any other account, please report it to our support team immediately at [email protected] so we can take swift action.
Age Verification: All zitbaj accounts undergo mandatory age verification as part of the KYC process. No withdrawals are processed until identity and age have been confirmed. Accounts that fail age verification are immediately suspended and all funds are held pending investigation.
If gambling is becoming a source of stress, financial strain, or conflict in your life, please reach out to the zitbaj responsible gaming support team today. All communications are treated with complete confidentiality. Our team is trained to listen without judgment and to help you access the right tools immediately — free of charge and available around the clock.
You can also use the self-exclusion and deposit-limit tools in your account settings at any time without contacting support. All responsible gaming measures are free, immediate, and confidential.
Responsible gaming means more fun for longer. Explore zitbaj's full range of games and betting options — always at a pace and budget that works for you. 18+ only.